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Coffs Electricians - Dealing With Us

 

Lifetime Workmanship Warranty
Yes, we are confident that our work will last a lifetime! Coffs Electricians warrants that all workmanship provided by our team be free from defects, including the installation of parts and repairs, for the normal life of the installation and will repair any installation that we find to be defective free of charge, subject to the limitations detailed below. 

Price Estimates – Repair Work
Any estimates which we provide to you of our anticipated fees for electrical services are only approximate amounts you can expect to be charged. It’s difficult to provide a firm quote for repair work as the actual extent of the work involved may not be clear before the work starts. Estimates are based on our inspection of the worksite and any information and instructions you provide. This does not always indicate what we’ll find once work begins!
Any budget provided is in good faith and is not always the final amount payable. The estimated price will increase or decrease with the work undertaken at the hourly rates quoted.
A Coffs Electricians representative will discuss any extra work or cost with you before it is performed whenever we can. If this isn’t possible we will do the extra work required, then invoice you at the quoted hourly rate.

Fixed Price Quotes
We offer fixed price quotes for all of your installation needs.
Your personalised quote is valid for 30 days from the date of the quote.
To accept your quote simply sign where indicated and hand to your Coffs Electrician representative in person; sign and send to PO Box 6735, Coffs Harbour, NSW, 2450; or accept by email to This email address is being protected from spambots. You need JavaScript enabled to view it. using the Coffs Electricians Quote Number as your reference.
Once a quote is formally accepted by you either in person, by mail or by email we will start to purchase materials on your behalf to complete the work and a 30% deposit is required and is subject to our Payment Terms. Cancellation of a job after the acceptance of the quote and before work commences attracts a minimum 30% cancellation fee, more if materials have already been purchased on your behalf.

Payment Terms
We are so confident in our work that we are sure you will be more than happy to pay our fees immediately!
Payment terms are strictly 7 days. Overdue accounts can attract a $15 administration fee.
If you do not pay within 7 days of the date of the invoice we will consider you in default. See the Collections Process for more official details.
Again, we are sure you’ll love our work and will be happy to pay! But if for some reason there is an amount in dispute between us, we have a Dispute Resolution Process that is based on The Law Society of NSW standard which is available for you to review.
As payment is made for services already provided or materials already purchased, no refunds will be given.

Parts and Materials
Coffs Electricians will always aim to use the best materials available for the job at hand. In the event of unexpected material failure of a part installed by Coffs Electricians, we will replace materials free of charge within the manufacturer’s warranty period – which is usually for a period of twelve months following installation. We will not be responsible for failure of any globes or batteries or other non-durable replaceable parts that have a limited life expectancy and are designed to be replaced. Coffs Electricians will not be responsible for any customer supplied materials.

Privacy

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Access to Collected Information
If your personal information changes, or if you no longer wish to receive promotional material from us, you may correct, update or deactivate it by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Using Our Services
If you decide to use our quality electrical services, we may request certain personally identifiable information from you. You may be required to provide contact information such as your name, email and postal address, and financial information such as credit card number and expiration date. We will use this information for billing purposes and to fill your orders, and to communicate with you about our services. If we have trouble processing an order, we will use this information to contact you.

Communications
Coffs Electricians uses personally identifiable information for essential communications such as accounts information and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time you do not wish to receive such correspondence, you can request to be removed from any such mailing lists by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Third Parties
Coffs Electricians may need to use third parties to provide essential services to you, such as payment processing or large part delivery. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Coffs Electricians does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or other legal processes.

Changes to these Privacy Terms
If we decide to change these privacy terms, we will post those changes here and in other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently if you have any concerns.

Returns

Obviously completed work can't be returned! But if we have purchased a significant item on your behalf we can discuss the return of the item to the supplier. This may entail an administration fee.


Official Stuff

Australian Consumer Law
As with all services provided in Australia, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage relating to that failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty Limitations
Coffs Electricians will not be liable for any damage that is caused by factors beyond our control, your own negligence or misuse, unauthorised modifications or repairs, or any damage that is caused by liquid, rust or corrosion. We will not be responsible for any consequential loss incurred as a result of materials or parts failure.
This warranty extends only to parts and labour provided by Coffs Electricians. Parts provided by others or installations done by others are expressly excluded from this warranty. This warranty does not cover items damaged by acts of nature, misuse, or abuse. Remedies for warranty claims are limited to the repair or replacement of the damaged part or faulty installation up to but not exceeding a full refund for the installation or faulty portion of the installation. This warranty does not cover the cost of repairs made by others unless authorised in writing by us. This warranty does not apply to installations or parts for which we have not received payment. Failure to pay for a service or installation voids any and all warranty coverage offered by us. No warranty coverage is extended to pro gratis or courtesy repairs. This warranty is non-transferable and is only enforceable by the original purchaser. No warranty coverage or guaranties are extended to subsequent owners or occupants.

Collections Process
1.    You and any guarantor will be in default if you do not pay us when monies are due for payment or fail to comply with any other obligation under our business arrangements.
2.    If you are in default under our agreement we may send you a default notice. The notice will tell you what the default is and what you are required to do to correct the default.
3.    You will have 14 business days to rectify the default. If you do not comply with the notice you become immediately liable to pay us all monies owing with interest on that amount from the due date until payment at the rate of 15% per annum on top of the $15 overdue administration fee.
4.    You also agree to pay on default all costs and expenses incurred in exercising our rights of recovery from you and the guarantor if any and indemnify us against any losses resulting from the default.
5.    On the expiration of the default notice we may issue a Letter of Demand and lodge your default with a credit reporting agency.

Dispute Resolution Process
1.    If a dispute arises from this transaction or related transactions, a party to the contract must not commence court or arbitration proceedings relating to the dispute unless that party has participated in a mediation in accordance with the process outlined below.
2.    The party claiming that a dispute has arisen from the transaction (“the Dispute”) must give written notice specifying the nature of the Dispute (“the Notice”) to the other party. The parties must then participate in mediation in accordance with this process.
3.    If the parties do not agree, within seven days of receipt of the Notice (or within a longer period agreed to in writing by them) on:
3.1.    the procedures to be adopted in a mediation of the Dispute
3.2.    the timetable for all the steps in those procedures
3.3.    the identity and fees of the mediator; then:
3.4.    the President of The Law Society of New South Wales will appoint the mediator and determine the mediator’s fees and determine the proportion of those fees to be paid by each party (to be in equal shares unless otherwise agreed by the parties)
3.5.    the parties must mediate the Dispute:
3.5.1.    with the mediator appointed under paragraph 3.4
3.5.2.    with a genuine commitment to participate
3.5.3.    in accordance with the Mediation Guidelines of The Law Society of New South Wales.
4.    If a party:
4.1.    refuses to participate in a mediation of the Dispute to which it earlier agreed that party is not entitled to recover its costs in any court proceedings or arbitration relating to the Dispute, even if that party is successful
4.2.    that party is deemed to have consented to a decree of the Supreme Court of New South Wales that it will specifically perform and carry into execution paragraph 3.5 of this clause
Note: Any Notices must be in writing and be given personally, by Express or Registered Post with delivery confirmation, or email with receipt confirmation.